Warning! When you make a purchase at Morningstar you are agreeing to these General Terms and Conditions of Purchase.
Product
All products are described and displayed on the website in the most accurate way possible through text and pictures, and all have a list of included items in its description.
Due to different monitor and lighting setups, the color of the final product might differ from the pictures on the website. Morningstar can not be held responsible for those differences.
All products and accessories from Morningstar are manufactured through a hand-made process, and because of that the final product might be slightly different from the pictures on the website. Morningstar can not be held responsible for those differences.
Usage by children
Morningstar’s products are artistic products that are delicate and may contain small parts; therefore, they are not suited to be used by children younger than 13 years. If a child wants to interact with a Morningstar product, it’s indispensable the supervision by a responsible grown-up. In case of an accident, Morningstar cannot be held responsible.
Buying our products
Our products are available for purchase through our website, depending on our stock availability.
There’s a limit of one doll per customer, if a customer buys more than one doll at a time, we’ll cancel and refund the order.
We’ll announce in our website and in our social media channels whenever new products are stocked.
We no longer accept pre-orders.
We do not reserve our products; but we can negotiate special situations, just contact us.
Our Partners
Morningstar has a partnership with artists who offer face-up services to our customers.
These artists are independent and do not represent Morningstar, and vice-versa. It’s a partnership that seeks to offer the most cost-effective options to our customers.
The cost of our partners’ services are fixed and will be charged alongside the doll. After the payment we’ll assist both parties to get in contact.
After the negotiations between the customer and the partner artist are finished, we’ll send the product directly to the artist. When their work is finalised, the artist will return the product to us and we’ll take care of shipping it to the customer.
There are no additional costs to the customer relative to the product’s transportation between Morningstar and the partner artist.
Morningstar cannot be held responsible for possible problems resultant of the artist’s work.
Learn more about our partner artists on the Our Partners page.
Pricing
All products are priced and are charged in Brazilian reais (BRL).
The converted prices to US dollars are shown next to the prices in Brazilian reais for conference. The actual value charged by PayPal or the credit card company may vary according to the currency exchange.
Custom taxes are not included in the prices shown on the website. Inform yourself on the existing custom taxes of your country before placing your order.
Payment by Brazilian customers
We accept three payment methods for Brazilian customers: PayPal, PagSeguro and Pix.
The customer can choose between paying it fully in one installment or through a installment plan with their credit card on PayPal or PagSeguro.
If Pix is the chosen method, we’ll send our info through email and the customer will have 5 business days to pay and send us the receipt, otherwise the order will be cancelled.
Payment by international customers
We only accept one payment method for international customers: PayPal.
The customer can choose between paying in one or two installments through PayPal.
Layaway
We no longer offer a layaway plan, but PayPal and PagSeguro offer the option to pay in installments.
Shipping
After the order is confirmed, we’ll ship the product within 7 days. The order can still be cancelled during this period, with full refund, just contact us. For more information, please read the Cancelling orders and returning the product section.
We have two shipping methods for Brazilian customers: SEDEX or PAC. The customer will receive the tracking number as soon as we ship the package.
For international customers, we offer EMS shipping through the Brazilian postal service.
We cannot be held responsible for postal service losses of packages.
Cancelling orders and returning the product
To cancel your order, just contact us.
If the product hasn’t been shipped yet, the order will be cancelled immediately and we’ll provide a full refund as soon as possible, depending on the payment method.
If the product is already in transit, we’ll kindly ask the customer to wait until its arrival so we can arrange its return and refund (see next topic).
Respecting Brazilian laws, the client has up to 7 days after the arrival of the product to exercise his/her return right. If so, the client must contact us to settle on the product’s return. The product must be on perfect conditions, and if everything is adequate, we’ll refund the costumer.
If a part arrives broken due to mishandling by the postal service, we can replace it with no additional cost, as long as the client send us a picture of the part up to 5 days after the package’s arrival.
If a part brakes outside of the warranty period and the client wants a replacement, we can sell such piece separately, but the color might be different. Morningstar can not be held responsible for those differences.
Warranty
Respecting Brazilian laws, the products have a 90 days warranty from the day of its arrival.
If any conformity fault on the product is found during this period, the client can ask for a refund or a replacement of the faulty part or of the entire product. In the case of a replacement, it’s possible that the color of the new part/product doesn’t match the previous color, and Morningstar can not be held responsible for those differences.
Products that are modified by the client are not covered by the warranty. We qualify as modifications any change on the overall sculpture of the product. Examples: sanding, drilling cutting or carving the parts, expanding a part size with some chemical product, etc.
Products misused by the client are not covered by the warranty. We consider misusing the product any action by the client that is listed as improper in the product’s manual.
Intellectual Property
All products sold by Morningstar are registered and protected by the Brazilian laws of Intellectual Property, and cannot be replicated without authorization.
All content in the Morningstar website is property of Morningstar and cannot be reproduced without authorization.
About this document
We reserve the right to modify the content of these Terms and Conditions at any time.
Every order is bound to the Terms and Conditions available on the website on the moment of its confirmation.